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This guide is for the Windows and Mac program Microsoft Outlook 2019 and 2016.

Before following the below step by step guide, please find the email sent to you which contains your email settings.

Step by Step Guide

Enter your email address in the 'Welcome to Outlook' window, click the checkbox labelled 'Let me set up my account manually' and click Connect. 

On the 'Choose account type' window select IMAP.  

Fill in your account details.  

Incoming mail server: zimbra.protectedservice.net 

Port: 993

Encryption method: SSL/TLS

Outgoing mail server: smtp.protectedservice.net 

Port: 587 (Alternatively Port: 465 "if" it keeps refusing to connect)

Encryption method: STARTTLS ("if" Port now set to 465, use SSL/TLS)

When you have entered the relevant details, click Next.

Enter your password.

Your email address password can be found in the email we sent you with the subject line 'Webmail / IMAP - [Your company name]'.

Click Connect.

Your account has now successfully been added.

Click Done to complete the setup.

Outlook will now finish setting your mailbox up and when complete you will be taken to your inbox.